Written Question

Department for Work and Pensions: Email

Friday 17th May 2024

Asked by: Hywel Williams (Plaid Cymru - Arfon)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of expanding the use of e-mail to communicate with his Department's customers.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

DWP utilises technology which allows encryption with most providers of personal email services, such as Gmail or Outlook, helping this stay secure. As such, email communication with customers is currently permitted in certain circumstances, for example, where the customer has a reasonable adjustment in place.

The Department is keen to utilise the benefits provided by email communication, as part of its work in modernising customer contact channels to deliver modernised services. The department is currently exploring a number of specific possibilities to expand its use of outbound email to communicate with customers, recently testing sending of notifications via email to overseas customers in areas where the postal system is unreliable.

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Written Question

Department for Work and Pensions: Email

Wednesday 31st January 2024

Asked by: Hywel Williams (Plaid Cymru - Arfon)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of offering secured e-mail as a communications option for his Department's customers upon request.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

DWP utilises technology which allows encryption with most providers of personal email services, such as Gmail or Outlook, helping this stay secure. As such, email communication with customers is currently permitted in certain circumstances, for example, where the customer has a reasonable adjustment in place.

The Department is keen to utilise the benefits provided by email communication and is currently exploring the possibilities of expanding its use of email to communicate with customers.

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Departmental Publication (Statistics)
Department for Work and Pensions

Feb. 06 2024

Source Page: Engaging with Pensions at timely moments
Document: Engaging with Pensions at timely moments (webpage)

Found: Engaging with Pensions at timely moments

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Deposited Papers

Apr. 22 2024

Source Page: I. List of ministerial responsibilities. 88p. II. List of non-ministerial departments and executive agencies. 22p. III. Letter dated 19/04/2024 from Alex Burghart MP to the Public Administration and Constitutional Affairs Committee regarding documents for deposit, and copying them for deposit in the House libraries. 1p.
Document: APRIL_2024_List_of_Ministerial_Responsibilities.pdf (PDF)

Found: List of non-ministerial departments and executive agencies. 22p. III.

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Departmental Publication (Statistics)
Department for Work and Pensions

Mar. 07 2024

Source Page: Considering Social Factors in Pension Scheme Investments: a guide from the Taskforce on Social Factors
Document: Considering Social Factors in Pension Scheme Investments: a guide from the Taskforce on Social Factors (webpage)

Found: From: Department for Work and Pensions and Paul Maynard MP Published 7 March 2024 Get emails

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